Hospitality Marketing Case Study 

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After the launch of a major Canadian discount hotel reservation company in June 2002, the company experienced relatively flat sales. Analysis of the web site revealed that potential problems occurred with web site design, corporate branding, and Internet marketing strategy. 

Site design was improved by providing travelers with information showing the advantages of Canada Discount Hotels over Travelocity and Expedia. Analysis of competitor product offerings also suggested that corporate branding would be strengthened through the following: vertical marketing agreements with WestJet; adjustments to pay-for-performance advertising; and matching the pricing strategy utilized by Six Continents Hotels. 

After implementing these strategic adjustments, sales exceeded  $500,000 in July. Only a few adjustments were required to nearly double sales at this company. Understanding the psychology behind consumer purchasing decisions is an important element of web site design and profitable Internet marketing strategy. PW Internet Marketing is a Vancouver, BC based Internet Marketing firm. 

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50.2% of Canadian SMEs* are currently using or implementing Internet Based Solutions. A Further 20.3% intend to adopt IBS within three years.   
(Canadian eBusiness Initiative, 2002)

 

* SME refers to small to medium size enterprises having less than 500 employees. 

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